Privacy Policy

EKVO — Your Team. Your Store.

Effective Date: 12 October 2026

EKVO respects the privacy of its users and is committed to handling personal information responsibly.

This Privacy Policy explains how information is collected, used, stored, shared and protected when individuals access EKVO, register an organization, manage a storefront or place an order through an EKVO-powered store.

1. Information We Collect

Depending on how you use EKVO, we may collect the following information.

Account Information

Full name
Email address
Phone number
Account identifiers
Authentication and security information

Organization Information

Organization name
Organization category
Contact details
Business or registration information
Authorized manager details
Organization branding and uploaded media
Subscription and billing records

Customer Order Information

Customer name
Contact number
Email address, where provided
Ordered products
Selected sizes and quantities
Jersey names and numbers
Delivery or collection details
Order history
Payment status

Payment Information

Bank transfer references
Submitted payment amounts
Payment dates
Uploaded transfer slips
Payment verification records

EKVO does not require customers to provide payment-card details for manual bank transfer transactions.

Users should not upload passwords, PINs or unrelated sensitive financial information.

Technical Information

We may collect:

IP address
Device and browser information
Login activity
Security logs
Website usage information
Cookie and session information

2. How We Use Information

We use personal information to:

Create and manage accounts.
Review organization registrations.
Provide storefront services.
Process subscription requests.
Verify submitted subscription payments.
Support customer ordering.
Enable organizations to manage orders and deliveries.
Generate receipts and transaction records.
Provide order tracking.
Send necessary service notifications.
Maintain platform security.
Prevent fraud and unauthorized access.
Respond to support requests.
Improve platform functionality.
Meet applicable legal and recordkeeping obligations.

We do not use customer order information for unrelated marketing without an appropriate lawful basis or consent where required.

3. EKVO and Organization Responsibilities

EKVO operates the technical platform.

Organizations using EKVO independently determine many aspects of their merchandise sales, including product listings, customer fulfillment and customer communications.

For customer order information, EKVO may process data on behalf of the selling organization while also processing limited information for its own platform security, administration and legal obligations.

Organizations must use customer information only for authorized purposes.

They must not export, disclose or misuse customer information without a legitimate reason.

4. Customer Payment Information

Customer merchandise payments are made directly to the selling organization's bank account.

EKVO does not ordinarily receive or hold these payments.

Payment slips uploaded through an organization's storefront are made available only to authorized personnel responsible for payment verification and other necessary platform operations.

EKVO subscription payment slips are accessible only to appropriately authorized EKVO personnel.

Payment records may be retained for accounting, security, dispute resolution and legal compliance.

5. Information Sharing

We may share information with:

The organization responsible for fulfilling a customer's order.
Authorized EKVO personnel who require access for their duties.
Hosting, database, storage and other technology service providers.
Communication service providers used for authorized notifications.
Professional advisers where necessary.
Regulators or authorities where disclosure is legally required.

We do not sell personal information to advertisers or data brokers.

We do not share one organization's private customer records with unrelated organizations.

6. Telegram and External Communications

Where enabled, EKVO may use Telegram or other communication services to deliver authorized notifications.

These may include:

Subscription reminders
Payment status updates
Order notifications
Order status changes
Customer service communications

Connecting Telegram is optional unless a particular feature expressly requires it.

When Telegram is used, information necessary to deliver the communication may be processed by Telegram according to its own privacy practices.

Users should avoid sending passwords, payment-card details or other unnecessary sensitive information through messaging services.

7. Cookies and Similar Technologies

EKVO may use cookies and similar technologies to:

Maintain login sessions.
Remember user preferences.
Improve website functionality.
Protect accounts from unauthorized activity.
Measure website performance.

Where required by applicable law, EKVO will obtain consent before using optional analytics or marketing cookies.

Users may manage cookies through their browser settings, although disabling essential cookies may affect website functionality.

8. Information Security

EKVO uses reasonable technical and organizational measures intended to protect personal information.

These may include:

Secure authentication
Role-based permissions
Database access controls
Private file storage
Encrypted network connections
Access logging
Restricted payment document access
Secure session management

No online system can guarantee absolute security.

Users are responsible for protecting their login credentials and promptly reporting suspected unauthorized access.

9. Data Retention

We retain information for as long as reasonably necessary to provide services, fulfill existing orders, meet legal obligations, resolve disputes and maintain appropriate business records.

Organization data associated with expired subscriptions is intended to be retained for at least 12 months, subject to applicable law and the finalized retention schedule.

Certain transaction, accounting, security and audit records may require longer retention.

When information is no longer required, it will be securely deleted or anonymized in accordance with the applicable retention policy.

10. Your Privacy Choices and Requests

Subject to applicable law and necessary identity verification, users may request to:

Access their personal information.
Correct inaccurate information.
Update contact details.
Request deletion of eligible information.
Withdraw optional marketing consent.
Ask questions about the handling of their data.

Some information may need to be retained for legitimate order fulfillment, fraud prevention, accounting, legal compliance or dispute resolution.

Requests may be submitted through EKVO's official privacy contact.

11. Children's Privacy

EKVO is primarily intended for organizations and individuals authorized to conduct business transactions.

Individuals who are not legally able to enter into the relevant agreements should obtain appropriate permission or assistance from a parent, guardian or authorized adult.

EKVO does not intentionally collect unnecessary personal information from children.

If EKVO becomes aware that information was collected inappropriately, it will review the situation and take suitable corrective action.

12. International Data Processing

EKVO may use technology providers whose infrastructure or personnel operate outside the Maldives.

Where personal information is processed internationally, EKVO will take appropriate steps to protect it and comply with applicable legal requirements.

Information will be shared only where reasonably necessary for the relevant service.

13. Third-Party Websites and Services

EKVO storefronts may contain links to external websites, social media platforms and communication services.

These third parties may operate under their own privacy policies.

EKVO is not responsible for independent privacy practices outside its control.

Users are encouraged to review the relevant third-party policies before sharing personal information.

14. Data Breaches and Security Incidents

If EKVO identifies a security incident involving personal information, it will investigate, take appropriate protective measures and provide notifications where required by applicable law.

Users should report suspected security issues through the official EKVO support or privacy contact.

15. Changes to This Privacy Policy

EKVO may update this Privacy Policy to reflect changes in services, technology or legal requirements.

The current version will be published on the EKVO website.

Material changes will be communicated where appropriate.

16. Governing Law

This Privacy Policy is intended to operate in accordance with the applicable laws of the Republic of Maldives.

Nothing in this Policy limits privacy or consumer rights provided by applicable law.

17. Contact Us

For privacy questions or requests, contact:

EKVO — Your Team. Your Store.

Website: https://ekvo.me